The Municipal Government of Dasmariñas always endeavors to serve its constituents better. To this end, various programs and/or projects have been conceived and brought into fruition. Nevertheless, there is no certainty as to whether Dasmarineños are pleased by the municipal government’s performance. In the same vein, Dasmariñas’ first lady Mayor, Hon. Jennifer Austria-Barzaga, believes that the success of any program and/or project of the local government depends greatly on the satisfaction of those who benefit from it. Hence, the Local Government of Dasmariñas headed by Mayor Jennifer Austria-Barzaga endeavored to craft the Dasmariñas’ Citizen’s Charter pursuant to Republic Act No. 9485 otherwise known as the Anti-Red Tape Act of 2007.

Dasmariñas’ Citizen’s Charter is a service guide book which facilitates the delivery of services to Dasmarineños specifying standards, quality and time frame. It also contains a Performance Pledge from every office of the local government which serves as a gauge by which Dasmarineños can tell whether they are being given quality services or not. Thus, it also includes a grievance redress mechanism which ensures that an employee who falls short of the standards in the delivery of any service specified in the charter would be penalized.
Indeed, Dasmariñas’ Citizen’s Charter empowers the people of Dasmariñas by promoting transparency and accountability in the delivery of front line services in keeping with Section 1, Article XI of the 1987 Constitution: “Public office is a public trust. Public officers and employees must, at all times, be accountable to the people, serve them with utmost responsibility, integrity, loyalty and efficiency; act with patriotism and justice and lead modest lives”.